Revolut has been hit by an outage which it says is impacting “a number of providers”, as 1000’s of shoppers report issues.
Customers of the British financial institution have flagged being unable to make some funds or entry funds through its app on Tuesday morning.
Platform outage monitor Downdetector had seen greater than 1,500 consumer reviews of points with Revolut providers shortly after 08:00 BST.
“We’re at present experiencing a service disruption affecting a number of providers,” a Revolut spokesperson instructed the BBC – including “we are able to affirm that every one our prospects’ cash and knowledge are protected.”
“We have been working to repair the problem because it was recognized this morning and apologise to anybody affected and for any inconvenience triggered,” they added.
A web page on the corporate’s web site confirmed a spread of providers had been “partially unavailable” – together with card funds, transfers, ATM withdrawals and its buyer help providers to be having points.
On social media, a lot of customers have criticised the corporate over the outage – saying it left them unable to entry funds, make funds or contact buyer help.
Revolut is one among a handful of so-called “neobanks” that sprung as much as rival conventional banks with a digital-first strategy to monetary providers.
In response to its web site, the financial institution has greater than 80 million prospects worldwide.
The corporate has not clarified whether or not the problems it was experiencing on Tuesday had been affecting customers globally.
Revolut additionally declined to say what was the reason for its service points.
However different standard providers, together with Lloyds Financial institution and Financial institution of Scotland – each owned by Lloyds Banking Group – had been additionally reportedly experiencing some issues on Tuesday.
A Lloyds spokesperson instructed the BBC its app was functioning usually, however stated “we perceive some are having points with sure on-line providers this morning”.
“We’re conscious of comparable points affecting different organisations and are monitoring the state of affairs carefully,” they added.
Some have linked the problems seemingly affecting a number of websites within the UK to an incident reported by Google Cloud on Tuesday, exterior.
In response to a Google Cloud service well being dashboard, it has been experiencing “elevated errors and intermittent community failures” at throughout a few of its providers at its UK cloud facility, europe-west2.
