I Examined 8 Finest Overview Administration Software program: My Take

Working at G2 has made one factor abundantly clear to me: evaluations are the spine of good selections. As a marketer, I dive into evaluations nearly each day, whether or not to craft a bit of content material or consider instruments that may make my work extra environment friendly.

Critiques provide unfiltered insights into what’s working, what’s not, and what actually issues to clients. However right here’s the problem: with suggestions scattered throughout dozens of platforms, retaining monitor of all of it can really feel like attempting to sip from a firehose. The sheer quantity makes it simple to overlook precious alternatives — to study, enhance, or have interaction meaningfully with clients.

And while you spend as a lot time taking a look at evaluations as I do, you may’t assist however marvel, isn’t there a greater technique to handle this? Spoiler alert: there’s. I made a decision to check among the finest evaluation administration software program to see how properly they may simplify the method. These instruments promise to assist entrepreneurs like me monitor, reply to, and leverage evaluations with ease, and I used to be curious to seek out out in the event that they ship on that promise.

Whether or not you’re trying to amplify your model’s popularity or elevate your buyer expertise, this listicle presents a first-hand take a look at instruments that really make a distinction. Let’s get into it!

8 finest evaluation administration software program: My sincere evaluation

At first, I assumed managing evaluations was nearly replying to suggestions and maintaining a tally of star scores. However as I dug deeper, I noticed there’s much more to it. Critiques aren’t simply opinions; they’re alternatives. evaluation can construct credibility, and even a foul one, when dealt with proper, can flip issues round with a buyer.

That’s the place buyer evaluation administration software program or suggestions administration software program is available in. It’s greater than a software for monitoring and replying to evaluations; it’s a centralized technique to handle suggestions. You possibly can even analyze developments to get a clearer image of what individuals take into consideration your online business.

What do I search for in evaluation administration software program?

I thought of the next elements when evaluating the most effective evaluation administration software program.

• Centralized evaluation monitoring: I’ve seen how rapidly issues get messy when evaluations are scattered throughout platforms like Google, Fb, or Yelp. The perfect instruments simplify this by bringing every little thing into one dashboard. Having all of your suggestions in a single place makes monitoring what’s being stated simpler and ensures you don’t miss something necessary. It’s like having a command heart in your model’s popularity.
• Customizable evaluation responses: Writing considerate responses is necessary, however it may be draining, particularly when there’s a continuing stream of evaluations. That’s why I admire instruments that allow you to customise templates or use synthetic intelligence (AI) solutions to hurry issues up with out shedding that non-public contact. Bonus factors if the software allows you to tweak responses to match your model’s voice or reply immediately from the platform.
• Sentiment evaluation: Star scores solely inform a part of the story. What individuals really feel about your online business is the place the actual insights lie. Sentiment evaluation stands out as a result of it uncovers patterns in suggestions, like recurring frustrations or standout options clients rave about. It’s a type of options that helps you determine what’s working and what wants consideration.
• Actionable reporting: Knowledge is in all places, nevertheless it’s not a lot assist until you know the way to make use of it. That’s why actionable reporting is a vital characteristic for me. It doesn’t simply present you numbers; it highlights developments, measures evaluations’ influence, and pinpoints enchancment areas.
• Actual-time notifications: When a brand new evaluation is available in, timing could make or break your response. I like instruments that ship real-time notifications so you may bounce on necessary suggestions instantly. Whether or not it’s a glowing five-star evaluation or a difficult one-star grievance, responding rapidly reveals clients that you just’re listening and that you just care.
• Seamless integrations: A software that doesn’t combine together with your current techniques simply provides additional work. That’s why I search for software program that connects with buyer relationship administration instruments (CRMs), social media platforms, or e-commerce techniques. Integrations like these hold workflows clean and make it simple to tie buyer suggestions into your broader technique.
• Repute monitoring: It’s one factor to handle particular person evaluations, however maintaining a tally of your total popularity is simply as necessary. Instruments with popularity monitoring options enable you to spot potential issues earlier than they escalate.

The listing under comprises real person evaluations from the evaluation administration software program class web page. To be included on this class, an answer should:

• Acquire and seize suggestions on e-commerce web sites via evaluations
• Be relevant for each product and repair evaluations
• Average, handle, and analyze evaluations
• Deploy as a widget, pop-up, electronic mail follow-up, or short-answer Q and As on the web site
• Optimize for desktop, cell, or pill use

*This knowledge was pulled from G2 in 2025. Some evaluations might have been edited for readability.

Bazaarvoice seamlessly manages evaluations throughout a number of platforms and presents a complete toolkit for companies that rely closely on buyer opinions. It’s standard amongst mid-market firms, with 45% of G2 reviewers in that phase, primarily from the buyer items, electronics, and retail industries.

One of many options that caught my consideration instantly was how simply Bazaarvoice allows you to syndicate evaluations throughout retailer web sites. As an alternative of manually copying and pasting evaluations (or, worse, shedding monitor of them altogether), the platform handles every little thing mechanically. It’s seamless, you gather evaluations, and they’re shared throughout associate retailers. This boosts your merchandise’ visibility and ensures your clients’ opinions attain a a lot bigger viewers.

I additionally admire how reliable the platform is in publishing evaluations. You possibly can syndicate evaluations each methods, they usually persistently go dwell with none hiccups. For me, this reliability is essential — it means I don’t need to consistently monitor the method or fear about errors. Realizing the system handles this seamlessly lets me give attention to different areas, like analyzing suggestions or bettering buyer engagement. It’s a type of options that you just may take as a right till you’ve labored with much less reliable platforms.

One other precious characteristic is the reporting instruments on Bazaarvoice. Whether or not I wished to know the sentiment evaluation for a product, extract user-generated content material (UGC), or see how I in comparison with the competitors, the dashboard laid all of it out clearly. If you happen to prefer to again your selections with stable knowledge, you’re going to like diving into these experiences.

Whereas I discovered the platform’s complete options for managing and syndicating evaluations to be a significant energy, I additionally felt a bit overwhelmed after I first began utilizing it. In accordance with G2 customers, the sturdy performance can really feel advanced initially, and it’s not the sort of software you may grasp in a day. Nonetheless, I imagine that for groups keen to speculate the time to discover its depth, the long-term worth is critical.

The filtering system is one other space the place I felt there was room for enchancment. Whereas it does work, I’ve seen suggestions on G2 from others who discovered it to be a bit unintuitive, requiring extra effort to slim down particular evaluations from massive datasets. I discovered that I needed to spend extra time than I might have appreciated customizing filters, however with a bit of trial and error, I may nonetheless get the outcomes I wanted for precious evaluation.

In my expertise, Bazaarvoice’s intensive community of manufacturers and retailers is a key profit. Nonetheless, I additionally seen, as have a couple of G2 reviewers, that the platform doesn’t assist direct syndication with some main retailers like Amazon. For companies with a heavy give attention to that channel, it is a level to contemplate, however for almost all of my wants, the platform’s syndication capabilities have been glorious.

What I dislike about Bazaarvoice:

• The filtering system could be a ache. Discovering particular evaluations or sorting via a big quantity isn’t as clean as I’d like, and G2 customers agree.
• The superior options have a steep studying curve. Though the essential setup is fairly simple, determining among the extra advanced instruments took me longer than I anticipated, as G2 customers additionally echoed.

What G2 customers dislike about Bazaarvoice:

“I dislike that Bazaarvoice has turn into more and more reliant on their portals and pushing the person to on-line self-help instruments versus reaching out to individuals for help. Moreover, they ship many notifications with out sufficient actionable data; I am typically confused about what I am speculated to do, if something. I favor it when people are concerned and can provide an additional stage of care and route on the subsequent steps. I additionally do not like that now I’ve to make use of the “BV Assist Group” to trace the progress of duties. I might really feel higher served if an individual would liaise my inputs with their inside techniques versus making the customers turn into consultants in Bazaarvoice’s inside techniques via portals, self-help articles, webinars, and many others. I’ve a multi-faceted job with a number of duties and actually am not capable of commit all of my time to Bazaarvoice.”

– Bazaarvoice Overview, Erin G.

When managing on-line evaluations and constructing belief together with your viewers, Critiques.io delivers a stable mixture of performance and assist that makes the method really feel simple. In accordance with G2 Knowledge, it’s broadly adopted by small companies (84%) and in industries: retail, attire and style, and well being and health.

One in every of my favourite issues about Critiques.io is how simple it’s to embed buyer suggestions on an internet site. The widgets are tremendous customizable, letting me showcase star scores, buyer pictures, and even video testimonials in a approach that’s utterly on-brand. And integrating it together with your web site? It was a breeze; I barely had to consider it. It simply labored. Plus, the platform helps Google product and vendor scores, which is an enormous win if you wish to enhance your search engine marketing (web optimization) and stand out in search outcomes.

One other characteristic I admire is the power to gather video evaluations by sending video invitations to clients. That is such a useful characteristic should you’re attempting to humanize your model. A well-placed video testimonial on the web site or social media can create an genuine reference to potential patrons. Personally, I feel this characteristic provides Critiques.io an edge over platforms that persist with primary text-only suggestions.

Nevertheless it doesn’t cease there. Critiques.io even lets me construct social content material immediately from the dashboard with their social proof editor. I like how simply it transforms prime evaluations into eye-catching digital banners. With only a few clicks, I may create professional-looking content material for social platforms or Google Show Adverts. It’s such a wise technique to bridge the hole between buyer suggestions and advertising, making it simple to amplify these glowing evaluations.

Whereas I’ve discovered that Critiques.io’s AI-driven options might be highly effective for automating responses, I’ve additionally seen that the AI interactions can typically lack a private contact. As have some G2 customers, who level out that the responses can really feel a bit repetitive. Nonetheless, I imagine that the platform’s instruments for tweaking these responses are a significant plus, and as AI evolves, this characteristic will seemingly enhance.

The e-mail supply system is one other space the place I’ve skilled some quirks. On a couple of events, I’ve seen evaluation request emails land in spam folders, and G2 reviewers have additionally talked about points with emails being blocked or encountering issues when utilizing their very own suppliers. Regardless of these challenges, the power to customise electronic mail campaigns with the instruments offered nonetheless provides me the management I have to get nice outcomes.

In my view, the pricing is one other issue to contemplate. I’ve discovered that whereas the essential plans are affordable, the prices can add up rapidly if it is advisable add extras like product grouping, evaluation syndication, or knowledge export. G2 evaluations additionally point out that customers really feel the identical approach. Nonetheless, I discover the worth the core options present to be glorious for the value.

What I dislike about Critiques.io:

• I can’t save my design preferences for social property, like backgrounds or font sizes. This implies I’ve to begin from scratch each time, which is an pointless trouble for G2 customers, too.
• Though the platform is fairly user-friendly, the shortage of detailed assist articles makes fixing technical points extra difficult than it ought to be, as per G2 evaluations.

What G2 customers dislike about Critiques.io:

“I feel the most important factor for me is that you just can not save a widget design as a template and use it throughout a number of shops/accounts.”

– Critiques.io Overview, Rebecca A.

Housecall Professional wasn’t on my radar initially for evaluation administration, however as soon as I dug into its options, I used to be shocked by how a lot it will probably do. It’s primarily constructed for residence service companies, dealing with scheduling, invoicing, and buyer interactions, nevertheless it additionally has some good instruments that make amassing and showcasing buyer evaluations simple. In accordance with G2 Knowledge, it’s a small staff favourite within the development, customer support, and constructing supplies industries, with 100% of customers coming from small companies.

One of many largest struggles with evaluations is getting clients to depart them within the first place. Housecall Professional takes care of that by mechanically sending out evaluation requests proper after a job is accomplished. I like the way it eliminates the awkwardness of asking clients whereas ensuring suggestions rolls in persistently. Since these requests hit inboxes whereas the service remains to be contemporary of their minds, clients usually tend to depart good evaluations, which suggests higher scores with out having to raise a finger.

Monitoring down testimonials is one other trouble, however Housecall Professional simplifies the entire course of by retaining all buyer evaluations in a single place. I don’t need to dig via emails or search totally different platforms to see what individuals say. It’s all proper there. What actually makes this characteristic shine is the built-in integration with Google My Enterprise and Fb. As quickly as a evaluation is available in, it may be mechanically shared to those platforms, retaining the web popularity contemporary with out additional work.

One other characteristic that I discovered particularly helpful is the power to create a devoted evaluations web page on my web site. It updates mechanically with new testimonials, so I by no means have so as to add them manually. 

Whereas I discovered that Housecall Professional makes it extremely simple to gather and share evaluations, I additionally seen that the platform doesn’t provide deeper insights like sentiment evaluation. This may really feel like a missed alternative for companies aiming to research buyer sentiment. Nonetheless, G2 customers imagine its simplicity and give attention to automating evaluation assortment are its key strengths, making it a strong software for constructing a optimistic on-line popularity.

As a software designed particularly for residence service companies, its evaluation options are a superb match for that {industry}. Primarily based on what I’ve seen in person suggestions, its performance is much less suited to companies in different fields, like retail or hospitality, who may want extra specialised options. G2 reviewers agree that its evaluation administration capabilities work completely for corporations like HVAC or plumbing firms, making it a best choice for professionals within the residence companies sector.

What I dislike about Housecall Professional:

• From what I noticed in G2 evaluations and my very own expertise, I could not reply to evaluations immediately on the platform, which made it difficult to actively handle my popularity.
• It doesn’t combination evaluations from different platforms like Yelp or industry-specific evaluation websites, which could be a downside for companies with various buyer bases. G2 customers resonate with this level.

What G2 customers dislike about Housecall Professional:

“Some options are buggy at occasions, specifically, the photograph importing on cell has brought about points a number of occasions and been a significant level of frustration. Offline choices have to proceed to enhance, as my service areas are sometimes exterior of cell protection. Some carryover of notes, photos, and many others., is just too restricted to particular jobs or pages at occasions, making one have to leap between pages or tabs an excessive amount of, it appears.”

– Housecall Professional Overview, Josef S.

Shopper Authorized, whereas not the flashiest software within the house, presents a stable mixture of automation, syndication, and buyer engagement options to assist maximize the evaluation technique. It’s standard in retail, shopper items, and well being and wellness industries, with 86% customers from the mid-market, in accordance with G2 Knowledge.

One in every of my largest frustrations with some evaluation administration platforms is how they limit or monetize entry to buyer suggestions. Shopper Authorized doesn’t do this. I’ve full management over my evaluation knowledge in order that I can use it nevertheless I see match, whether or not integrating it into my web site, pulling analytics, or leveraging it for web optimization. This stage of transparency and suppleness provides companies the ability to really personal their popularity administration technique.

Integration could be a make-or-break issue when working an e-commerce retailer or a multi-channel enterprise. The platform presents each primary plug-and-play integration and {custom} API assist. Meaning whether or not you’re utilizing Shopify, Magento, or a totally {custom} setup, you may tailor the software to your wants. I additionally discovered that migrating knowledge, particularly massive evaluation databases, was comparatively painless, due to their well-documented onboarding course of.

Moreover, Shopper Authorized’s system makes it extremely simple for customers to depart evaluations, resulting in greater response charges. Past that, I can reply on to clients, participating with suggestions in real-time. That is notably useful for manufacturers that need to construct sturdy relationships and enhance their popularity by addressing issues publicly.

Whereas the platform usually works properly and has stable fundamentals, I’ve seen that the admin panel is not very intuitive, particularly when managing a number of websites. G2 reviewers have additionally talked about that switching between totally different dashboards might be cumbersome. Nonetheless, the platform’s skill to seize a big quantity of evaluations makes the additional effort worthwhile for me.

I additionally noticed that to get my evaluations syndicated throughout a number of marketplaces, I wanted to pay additional for sure distribution choices. This could be a downside for companies that depend on vast evaluation visibility. Nonetheless, I imagine that the excessive quantity of genuine evaluations Shopper Authorized helps me gather is a key benefit, giving my enterprise the credibility I want to face out.

Some G2 customers have talked about that new options can take some time to be rolled out, however I feel the platform’s stable basis is a significant energy. The core performance of capturing and leveraging evaluations is superb, making it a dependable selection even when it isn’t the fastest-moving possibility by way of new updates.

What I dislike about Shopper Authorized:

• Whereas the platform makes it simple to gather and handle evaluations, really discovering a particular one might be difficult. The search operate isn’t as intuitive as I’d like. As per the evaluations, typically G2 customers find yourself digging via extra evaluations than essential to find the one they want.
• Whereas practical, the interface is not fashionable or modern and may very well be smoother, particularly for rookies, in accordance with my and G2 evaluation consensus.

What G2 customers dislike about Shopper Authorized:

“At occasions, we have now felt like there may be extra methods during which Shopper Authorized may push evaluations and convert evaluations after buying, reminiscent of together with a textual content evaluation reminder characteristic.”

– Shopper Authorized Overview, Carson A.

If you happen to discover asking for suggestions awkward, following up time-consuming, and retaining every little thing organized throughout totally different platforms a headache, Expertise.com could make your life a complete lot simpler. It’s a mid-market favourite in accordance with G2 Knowledge, with 48% of customers in that phase, in industries reminiscent of finance, actual property, and banking.

When amassing suggestions, it’s normal to neglect to ask for it or really feel like you’re bothering purchasers with follow-ups. Nonetheless, like most platforms on this listing, it mechanically sends evaluation requests on the proper time, so I not have to consider it. As an alternative of manually monitoring whom I have to contact, the system ensures that each shopper has an equal alternative to depart a evaluation. This helps gather extra suggestions and retains the method honest and constant. Because the evaluations are available with out requiring additional effort on my half, it is simpler to give attention to strengthening buyer relationships somewhat than chasing responses.

The platform is user-friendly and never overly advanced, which I admire. The clear interface makes it simple to navigate, permitting me to seek out what I want with out losing time looking out via the software. Whether or not I have to verify for brand spanking new evaluations, reply to suggestions, or regulate my settings, every little thing is situated proper the place I anticipate it to be. The dashboard presents a transparent overview of evaluation efficiency with out overwhelming me with extreme knowledge.

The flexibility to hyperlink my Expertise.com account to social media is one other nice characteristic. Critiques might be shared immediately on platforms like Fb and LinkedIn, which helps enhance credibility and visibility. As an alternative of manually copying and pasting testimonials, I can let the system deal with the distribution for me. This makes it simpler to hold my social profiles up to date with contemporary suggestions with out including to my workload.

I’ve discovered that this platform excels at real-time evaluation administration, however I’ve additionally seen a noticeable hole: the shortage of a devoted cell app. I typically deal with loads of duties on the go, and having the ability to handle evaluations from my telephone could be an enormous benefit. As famous by some G2 customers, having to log in via a cell browser isn’t at all times handy. Nonetheless, the platform’s skill to supply prompt notifications via the desktop expertise and its highly effective real-time options make it a useful software for staying on prime of suggestions.

Social media posting is one other space the place I felt the platform may enhance. Whereas I admire the power to attach evaluations to my social pages, the precise course of is not at all times intuitive. Critiques I discovered on G2 indicated related experiences, with customers not being fully positive if their posts had been efficiently shared. Nonetheless, I nonetheless imagine that the platform’s core performance to mechanically share optimistic buyer suggestions to social channels is a large win for my enterprise and gives nice worth.

What I dislike about Expertise.com:

• Whereas it’s nice that Expertise.com integrates with social media, G2 customers and I’ve seen occasional points with evaluations not showing the place they need to.
• I discover the absence of a cell app considerably disappointing. G2 customers additionally point out that if an app have been obtainable, it will be a lot simpler to verify and reply to evaluations whereas on the go.

What G2 customers dislike about Expertise.com:

“If somebody leaves 3 or fewer on a evaluation, it doesn’t will let you reply with an evidence or provide one other aspect of what occurred. It appears unfair additionally that 2 individuals can depart evaluations on the identical transaction, thus actually hurting your buyer satisfaction rating.”

– Expertise.com Overview, Kevin R.

Sprinklr Social is a social media administration and popularity administration software program. 57% of its customers are enterprises in industries like advertising and promoting, shopper items, and pc software program, in accordance with G2 Knowledge.

One in every of Sprinklr’s largest strengths is its AI-driven analytics, which gives deep insights into viewers engagement, marketing campaign efficiency, and sentiment developments throughout platforms. Not like primary engagement instruments, Sprinklr goes past likes and shares, providing predictive analytics, buyer emotion monitoring, and aggressive benchmarking. It provides me a high-level overview with granular breakdowns of viewers sentiment.

The platform connects with all main social media channels, reminiscent of Fb, Twitter, LinkedIn, Instagram, YouTube, and extra, making multi-channel administration seamless. I can pull in suggestions from Google Critiques, Yelp, or Trustpilot and use it to share content material throughout all these channels. The approval workflows and post-scheduling are additionally designed with massive groups in thoughts. There’s model management, a number of approval layers, and even an AI content material suggestion system that helps optimize engagement. This makes it simpler to scale content material technique whereas sustaining consistency.

Sprinklr’s dashboard is extremely versatile, permitting me to arrange {custom} reporting views based mostly on key efficiency indicators (KPIs) that matter most. I like the granular filters, widgets, and visualizations. The drag-and-drop dashboard builder makes it simple to create detailed efficiency snapshots throughout totally different social platforms and evaluation websites.

I discovered that Sprinklr is filled with superior options, however I rapidly realized that additionally comes with a steep studying curve. Onboarding took longer than I anticipated, and whereas the UI has a ton of highly effective capabilities, it’s not probably the most intuitive, as famous by many G2 customers. Nonetheless, I imagine the platform’s skill to supply a complete, all-in-one answer for social media and evaluation administration makes it a precious funding for large-scale operations.

One other space the place I’ve seen room for enchancment is the platform’s efficiency when dealing with large-scale campaigns. I’ve skilled some lag and sluggish response occasions, particularly when working heavy analytics experiences. As indicated by suggestions on G2, even high-powered groups have talked about occasional slowdowns when managing cross-channel reporting and processing a large quantity of information. Regardless of this, the platform’s sturdy AI-driven sentiment evaluation and insights are an enormous benefit for me, as they assist me perceive what’s working and what’s not.

Lastly, I additionally got here throughout a standard level of suggestions from G2 reviewers concerning the sluggish response time from buyer assist, which could be a concern when fast troubleshooting is required. Some G2 customers additionally talked about points with contract renewals and surprising prices. Nonetheless, I discover that Sprinklr’s unparalleled suite of options for enterprise-level manufacturers is a key differentiator, offering the instruments wanted to handle a large social and evaluation presence.

What I dislike about Sprinklr Social:

• I seen that the interface isn’t very intuitive for brand spanking new customers. G2 customers on the lookout for a plug-and-play software needed to spend a while studying the way to navigate it.
• Buyer assist has been reported as sluggish in G2 evaluations. Given the platform’s complexity, faster assist responses would vastly enhance the expertise.

What G2 customers dislike about Sprinklr Social:

“The training curve is steep, and it’s important to actually take the time to study the intricacies of the platform. When onboarding a number of groups into the platform, it helps to have your methods of working outlined properly earlier than you get into the software, as a result of there’s loads of wayfinding that finish customers might want to do as soon as they get into the precise interface if they don’t seem to be tremendous savvy tech customers. Buyer assist could be higher if there have been a web-based chat characteristic.”

– Sprinklr Social Overview, Kelsey R.

Feefo is one other software that helps firms collect, analyze, and showcase sincere buyer suggestions in a structured and automatic approach. In accordance with G2 Knowledge, 47% of its customers come from small companies and 47% from mid-market firms in industries like retail, attire and style, leisure, journey, and tourism.

Whereas creating this listicle, I attempted varied platforms for managing evaluations, and plenty of of them made navigation really feel like fixing a puzzle. Feefo simplifies this course of with its intuitive design. The dashboard permits me to trace buyer suggestions in a single place, making it simple to handle evaluations, analyze developments, and reply to clients. I notably admire the clear and arranged format for rapidly discovering key insights. 

One characteristic distinguishing Feefo is its verified evaluation system, guaranteeing that solely real clients can depart suggestions. This can be a vital benefit in constructing belief and credibility with the viewers. Not like some platforms, the place faux or spam evaluations might go unnoticed, Feefo’s system validates purchases earlier than accepting suggestions. In consequence, potential clients obtain a extra correct and reliable view of a enterprise’s popularity.

Along with amassing evaluations, I admire that this software gives detailed insights into buyer sentiment and developments. The reporting options spotlight key phrases, monitor buyer satisfaction over time, and provide an summary of evaluation efficiency. The analytics assist determine patterns, particularly to know what clients persistently reward or criticize.

Whereas I discover Feefo’s verified evaluations to be an enormous asset for constructing model credibility, I’ve seen that it does not at all times combine seamlessly with each CRM or eCommerce platform. This may trigger delays in syncing gross sales knowledge and gaps in evaluation assortment, as has been famous by some G2 reviewers. Nonetheless, for me, the authenticity of the evaluations I do gather is invaluable for constructing belief with clients.

The pre-built widgets to show evaluations on web sites are glorious for a plug-and-play answer, which I admire. Nonetheless, I’ve discovered that the customization choices might be considerably restrictive if I need full management over the design and format. Just a few G2 customers have additionally talked about that making changes past the default settings requires extra improvement work. Regardless of this, the skilled and clear look of the widgets proper out of the field makes them an incredible asset for my web site.

Lastly, whereas the dashboard is usually user-friendly, I’ve seen some reviewers on G2 point out that latest updates and have adjustments have made navigation a bit extra difficult. I imagine that with time, the brand new format will turn into extra acquainted. I nonetheless discover the platform’s core performance to be dependable for amassing and managing buyer evaluations.

What I dislike about Feefo:

• Whereas Feefo is nice as soon as it’s working, getting every little thing configured isn’t at all times simple. Initially, G2 customers wanted additional help from assist to combine the software correctly into their techniques.
• Not like some platforms, Feefo doesn’t permit filtering or approving evaluations earlier than they go dwell. Whereas this retains issues clear, G2 customers famous that it may be a downside while you need extra management over what will get revealed.

What G2 customers dislike about Feefo:

“The one factor about Feefo that does influence us negatively in a roundabout way is its standing in web optimization – typically when a buyer searches to evaluation us, a special evaluation supplier seems first, and naturally, this isn’t our most well-liked possibility.”

– Feefo Overview, James M.

EmbedReviews is sort of a darkish horse within the evaluation administration software program class — it is probably not probably the most well-known title, nevertheless it does the job properly with out pointless complexity. G2 Knowledge reveals that it’s standard within the well being and wellness, retail, and automotive segments, with 81% of customers from small companies.

Getting EmbedReviews up and working took no time in any respect. Embedding evaluations on a web site is as simple as pasting a snippet of code, and the interface is easy. I didn’t need to dig via countless settings or tutorials. It’s constructed to be user-friendly.

The platform additionally pulls every little thing right into a single dashboard, so I may simply select which evaluations to show, conceal those that didn’t match, and even reply to suggestions with out leaving the platform. It retains issues organized and saves a ton of time with out having to leap between totally different platforms.

However what I like probably the most is that I’ve so many choices to show evaluations in carousels, grids, or pop-ups and tweak colours and fonts to match my branding. The customization choices aren’t overwhelming, however they’re sufficient to make sure that evaluations match seamlessly into an internet site’s design. As an alternative of trying like an afterthought, they really improve credibility and make the positioning look extra polished.

Whereas EmbedReviews’s skill to automate evaluation assortment and web site show is superb, I did observe that it isn’t as broadly often called a few of its rivals. This does not have an effect on the way it works, nevertheless it may require extra effort to get buy-in from stakeholders preferring greater, extra established names, which I’ve seen talked about in G2 evaluations. Nonetheless, I discover that the platform’s highly effective give attention to its core operate makes it a dependable and efficient selection.

I couldn’t assist however discover a couple of gaps in its characteristic set, particularly with regards to superior automation and deep analytics. I’ve additionally learn evaluations on G2 the place customers felt the software was a bit of too primary for a complete evaluation technique. Nonetheless, for my wants, its simplicity is a significant benefit, because it will get the job achieved with out overwhelming me with pointless options.

I admire {that a} free plan is accessible, however I rapidly bumped into some limits, reminiscent of no assist for Fb evaluations and no Google star snippets. G2 reviewers have additionally talked about that for companies attempting to get probably the most out of their evaluations, the free plan is lacking loads of key items. However I imagine that the options included within the paid plans are sturdy and properly well worth the funding for an entire evaluation technique.

What I dislike about EmbedReviews:

• It’s nice that there’s a free possibility, however with out Fb evaluations, Google snippets, or API entry, it’s not as helpful for G2 customers needing a full evaluation administration system.
• I seen that the software doesn’t combine easily with many third-party instruments, which might be difficult should you’re attempting to attach it together with your current enterprise software program. G2 customers additionally echoed this level.

What G2 customers dislike about EmbedReviews:

“A number of the widgets are missing accessibility options, which we’re working with the EmbedReviews staff to handle.”

– EmbedReviews Overview, Nick S.

Put these evaluation insights to make use of and tailor your buyer expertise with e-commerce personalization software program.

Harshita Tewari

Harshita is a Content material Advertising and marketing Specialist at G2. She holds a Grasp’s diploma in Biotechnology and has labored within the gross sales and advertising sector for meals tech and journey startups. At the moment, she focuses on writing content material for the ERP persona, protecting subjects like vitality administration, IP administration, course of ERP, and vendor administration. In her free time, she might be discovered snuggled up along with her pets, writing poetry, or in the course of a Netflix binge.