Microsoft skilled a widespread service outage on Wednesday, October 29, 2025, affecting its Azure cloud platform and Microsoft 365 suite, leaving hundreds of customers unable to entry vital enterprise providers.
The disruption, which started round 16:00 UTC (roughly 9:30 PM IST), was attributed to Area Identify System (DNS) configuration points that crippled connectivity throughout Microsoft’s international infrastructure.
The outage impacted a broad spectrum of Microsoft services, with tens of hundreds of customers reporting difficulties accessing important platforms.
Based on outage monitoring web site Downdetector, Azure logged over 16,600 person reviews, whereas Microsoft 365 gathered almost 9,000 complaints throughout the incident’s peak.
Customers worldwide skilled issues accessing the Microsoft 365 admin heart, Azure Portal, Alternate admin heart, and Microsoft Intune capabilities.
Moreover, the disruption prolonged past enterprise providers to have an effect on client platforms, together with Xbox Stay, Minecraft, Microsoft Copilot, and Outlook add-ins.
The DNS challenge prevented customers from authenticating into company networks and accessing cloud-based enterprise platforms, creating vital operational challenges for organizations globally.
Even Microsoft’s personal service standing pages briefly went offline throughout the early levels of the disruption, leaving prospects unable to observe restoration progress.
Healthcare organizations, the Dutch railway system’s journey planning platforms, and companies throughout a number of sectors reported authentication failures that disrupted every day operations.
Mitigation Efforts
Microsoft confirmed the difficulty stemmed from DNS issues affecting its inner infrastructure, with officers later attributing the outage to an inadvertent Azure Entrance Door configuration change.
In updates posted to the Azure standing web page, the corporate acknowledged it was “reviewing community and internet hosting infrastructure well being to find out why the service is in an unhealthy state”.
As a part of its mitigation technique, Microsoft started rerouting affected visitors to alternate wholesome infrastructure whereas blocking all modifications to Azure Entrance Door providers and rolling again to the final identified good configuration.
The corporate suggested prospects experiencing portal entry difficulties to make use of programmatic strategies comparable to PowerShell or CLI to entry Azure assets as a brief workaround.
Microsoft’s engineering groups carried out concurrent restoration actions, together with assessing failover choices for inner providers operating on the Azure Entrance Door infrastructure.
As of the newest replace at roughly 10:06 PM IST, Microsoft reported that visitors rerouting efforts had been underway, although investigations into the foundation trigger remained ongoing.
This incident underscores the vital dependencies trendy companies have on cloud infrastructure suppliers and highlights the cascading results that DNS-level failures can set off throughout interconnected digital providers worldwide.
