TikTok apologises after 1000’s of US customers report app points

Liv McMahonExpertise reporter

TikTok’s new US proprietor has apologised to customers for “disruption” after 1000’s reported points affecting the video-sharing app.

Platform outage monitor Downdetector stated it has seen greater than 600,000 studies of glitches from US TikTok customers over the weekend.

Issues flagged by folks embody movies showing repeatedly on “For You” feeds, some content material not displaying and new posts getting “zero views” – with points showing to proceed for some on Monday.

TikTok USDS Joint Enterprise LLC, which now oversees the platform and its operations within the US, stated it was “working to revive our companies following an influence outage at a US knowledge middle impacting TikTok and different apps we function”.

“We’re working with our knowledge middle accomplice to stabilize our service,” it added in a submit on social media platform X.

“We’re sorry for this disruption and hope to resolve it quickly.”

Oracle, TikTok’s US knowledge centre accomplice, declined to touch upon the outage.

The cloud computing large has taken on a bigger position in TikTok’s American operations underneath a deal securing the app’s future within the US, which was finalised on Thursday.

The problems prompted hypothesis and issues that TikTok’s glitches had been a results of its new possession or anticipated modifications to the US app’s algorithm.

US TikTok customers began complaining of points affecting their TikTok feeds and content material on Sunday.

Downdetector advised the BBC it had seen 663,061 studies from US customers between Saturday night and Monday, with some reporting a “complete outage” throughout the platform.

Stories appeared to fall in a single day on Sunday, earlier than climbing once more on Monday as some TikTok customers within the US awoke to continued points.

CapCut, a video modifying app owned by TikTok, additionally noticed 1000’s of studies of issues from customers on Downdetector.

“Extraordinarily gradual”

Customers of the video-sharing app within the US took to rival social media platforms to submit concerning the app’s issues.

“Okay so is anybody else’s TikTok being extraordinarily gradual, retains exhibiting you previous movies, would not present you what you what you truly search, and would not load sure stuff….,” one X person requested on Sunday.

In posts seen by BBC Information on X, some TikTok customers stated they might not view creator instruments on the app, together with these permitting them to see their cut up of promoting income paid out by TikTok to creators behind in style posts.

Some additionally stated movies they’d uploaded to the platform didn’t have the identical visibility as they might often, or had been “caught at zero views”.

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As a part of President Donald Trump’s deal permitting TikTok to proceed working within the US, Oracle will examine and retrain a separate model of its algorithm for American customers.

The cloud large is considered one of three managing buyers in TikTok USDS Joint Enterprise LLC, sustaining a 15% stake within the spun-off US entity.

It is usually liable for securing US person knowledge extra broadly – one thing it was already overseeing partly underneath an present safety association referred to as Challenge Texas.