No matter horrible factor you’ve pivoted a marketing campaign round — a delayed launch, perhaps buyer backlash — I wager it didn’t contain a multi-hundred-thousand greenback housebreaking.
This week’s grasp can put that on her bingo card. However, extra importantly, her bingo card additionally contains working with an inventory of manufacturers too lengthy to say in a single breath: Particular Olympics, Coca-Cola, Nike, Google, Coors Gentle, Les Schwab, and the legendary Seattle radio station KEXP are only a few.
In the present day, she heads up the inventive crew behind the advertising and marketing artwork for the favored buying and selling card sport Magic: The Gathering. She sat down for one in all my favourite interviews but, not least as a result of I discovered that her grandpa was a Chicago bootlegger whose home was raided by Eliot Ness of The Untouchables. But additionally for the nice recommendation she shares about dealing with adversity and dealing with creatives.
Alicia Mickes
Senior Artistic Director, Wizards of the Coast (publishing firm of Magic: The Gathering)
- Enjoyable truth: Alicia loves to gather random certifications. She’s bought certs for tattooing, private coaching, TRX, cake adorning, ceramic restoration, and even bloodborne pathogens coaching.
- Declare to fame: Should you’ve seen the MOD Pizza brand, you’ve seen one thing Mickes has designed!
Lesson 1: Take possession, however don’t take it personally.
Mere weeks earlier than Hasbro was set to launch a model of Magic: The Gathering based mostly on Wild West outlaws, the worst occurred: Photographs of unreleased merchandise hit the web following two high-profile thefts.
“A bunch of playing cards bought leaked as a result of individuals began promoting product earlier than it hit shops,” Mickes remembers. “It actually blew our deliberate advertising and marketing marketing campaign.”
And whereas I couldn’t verify if the thieves had old-timey waxed mustachios, Mickes relays the story with an ear-to-ear smile and a contact of mischief in her eyes.
Which isn’t to say she doesn’t take the state of affairs critically, however you get a way that that smile is on the coronary heart of who she is as a frontrunner, a marketer, and a human being.
“We may have gotten actually mad about it. [Instead,] we tried to play into it and have enjoyable with it.”
As an example her level, she shared a weblog penned by their communications director that tackled an analogous leak head-on with inside jokes and even just a few sneak peeks of their very own.
We hung out buying and selling warfare tales. Product launches blown by keen followers zooming in on early advertising and marketing supplies. Unfavorable suggestions strewn throughout the web.
The takeaway is that this: On a protracted sufficient timeline, all of us will face a advertising and marketing disaster. And whether or not it’s a branding misstep, a social media meltdown, or precise grand larceny, Mickes says it is necessary to take possession with out taking it personally.
Typically meaning “accepting that you simply did one thing improper, or that you simply did one thing individuals don’t love, and being okay with it. That’s simply human. I need all my crew members to know they’ve a protected place to create, and discover, and take large dangers. And massive dangers fail typically.”
“It’s what it’s. And so we pivot.”
Lesson 2: Collaboration begins with tradition.
Mickes is a giant believer {that a} high-performing inventive crew requires a supportive tradition.
“With all of the testing on this planet, it doesn’t imply issues are going to land the best way you need,” she explains. “It’s necessary to have a bunch of individuals to speak your concepts out with, to brainstorm with, and to bounce concepts off of. And know that it is probably not the concept will get picked, however it could assist contribute to the general completed product.”
However that sort of dynamic doesn’t occur accidentally.
“I make it some extent to create a tradition of psychological security, the place everybody feels snug being themselves and speaking about their concepts.”
Now, the subject of culture-crafting may fill the subsequent 12 months’s value of newsletters, so I requested Mickes for her primary, gotta-have, most impactful piece of recommendation for working with creatives.
“One of many quickest methods to construct belief is to assist your crew members get wins.” Which may appear like exploring time-management methods with a crew member who wrestles with work-life steadiness. Or educating communication methods to somebody who’s afraid of interpersonal comms. (Or who, like my co-worker who shall stay unnamed, however who edited this, is afraid of telephones.)
“We have now check-in conferences the place you share the stuff you’re battling or share your work to speak out. It takes time, and isn’t essentially a part of the inventive course of, but it surely aids the inventive course of ultimately.”
Lesson 3: Enjoyable just isn’t the other of labor.
While you’re consistently centered on A/B testing, engagement charges, and driving ROI, it’s simple to overlook that advertising and marketing is, at coronary heart, inventive work. And inventive work must be enjoyable.
“We’re one of many loudest teams at work. We at all times get in hassle, as a result of we’re over within the nook yelling and hooting and having a very good time,” she laughs. “Some people suppose we’re not working, and I’m like, no, that’s us attending to the solutions!”
“Creatives which can be having enjoyable and really feel relaxed and protected are going to make higher work. It’s not a contest. Nobody’s attempting to win something. You’re in there, collectively, attempting to make one of the best factor doable.”
It’s a easy system. Intelligent minds + enjoyable + security = Good advertising and marketing. When one thing resonates along with your crew, there’s a higher likelihood that it’s going to resonate along with your viewers, too.
“And when the entire group says, ‘Hell yeah! That’s it!’ that’s when .”
Lingering Questions
THIS WEEK’S QUESTION
What’s a inventive scorching take that can make a marketer second guess how they work with creatives? —Brandon Smithwrick, Founder, Content material to Commas
THIS WEEK’S ANSWER
Mickes says: In my expertise, the enterprise facet (i.e., product strategists, gross sales and advertising and marketing managers) usher in inventive too late… typically treating them because the shiny reward wrap across the product technique — however in actuality, the inventive is the product technique.
Should you contain us solely on the finish, you’re not getting design, you’re simply getting ornament. Each time you hand us a baked plan and ask us to “make it pop,” you’ve already minimize the legs out from beneath what may have been a extra highly effective advertising and marketing marketing campaign.
Let creatives lead earlier! I at all times encourage working in teams: Have early holistic marketing campaign improvement conversations with key stakeholders from media, technique, product, and artistic. The way forward for advertising and marketing is all about experiences the place inventive execution is indistinguishable from model technique. Should you nonetheless consider inventive as simply “making issues look good,” you’re by no means going to create an genuine expertise on your client.
NEXT WEEK’S QUESTION
Mickes asks: As advertising and marketing shifts from communication and storytelling to creating genuine cultural experiences, how are you or your organization rethinking the function of inventive?
