Steam has a really beneficiant refund system. Play a recreation for lower than two hours and you will get your a refund. Transcend that time, and it’s as much as Valve’s discretion. One participant just lately pushed the restrict of that generosity by requesting a refund for Battlefield 6 after taking part in 470 hours, and claims to have acquired their a refund anyway.
“I contacted Steam help and defined that a number of recreation modes have been faraway from the sport with out discover practically a yr after the sport launched,” consumer ExplorEverythingOnce posted in a Reddit thread that went viral over the weekend (by way of Eurogamer). “I linked them to the Battlefield web site which exhibits all of the modes which are alleged to be accessible by matchmaking after which to the Neighborhood Broadcast from as we speak. The help agent I spoke with agreed that wasn’t proper in order that they gave me again the total quantity I paid for the Phantom Version on launch day.”
The refund got here out to $109.24. The consumer even shared their Steam transaction historical past to show it.
Whereas Valve might need rejected a refund declare being made for simply any outdated motive, on this case the Battlefield 6 fan made an argument that substantial adjustments had been made to the sport, and certainly EA has been shifting modes round to attempt to optimize matchmaking. “I used to be upset when King of the Hill and Squad Deathmatch was eliminated,” wrote ExplorEverythingOnce. “However eradicating Rush is one thing I refuse to place up with. It’s the mode I’ve probably the most time in by far.”
Rush, a 12v12 attack-and-defend mode, was found lacking from the sport’s remaining maps after final week’s 1.4.1.5 replace. “The place is my Rush Mode?” complained one fan on the subreddit on the time. “That was the one mode I had enjoyable with. In the event that they actually hold it that approach I name it quits, Conquest is simply not enjoyable on this BF aside from 2-3 Maps.”
Somebody on the official EA boards was extra dramatic. “WHYRush recreation mode has been eliminated ??????????I BOUGHT THIS GAME ONLY FOR RUSH………………” they wrote. As others have identified, Rush stays listed as one of many modes in Battlefield 6 on the sport’s web site.
It’s grow to be a staple of live-service video games to evolve and alter over time, however few gamers have ever tried to get refunds over these controversial selections. I can solely think about how a lot cash would have been at stake if Future 2 gamers had gotten it into their heads to request refunds after large chunks of that recreation have been vaulted. Firms shield towards that legal responsibility by baking it into their terms-of-service agreements. I assume on this case, the shopper help rep at Valve simply wished to be good.
