Most go-to-market groups already use demo automation software program. It’s desk stakes at this level. However simply having a software in place doesn’t imply it’s doing its job effectively.
You’ll be able to have one of the best gross sales pitch on the planet, however should you don’t know what occurs after your reps choose up the telephone, you’re flying blind.
The greatest outbound name monitoring software program provides you visibility into what’s working, what’s not, and the place offers are stalling. It helps you pinpoint which calls result in conversions, which scripts resonate, and which reps want teaching. But too many groups nonetheless depend on outdated strategies or scattered methods that don’t join the dots between outbound exercise and precise outcomes.
I dug into the highest outbound name monitoring instruments to search out those that supply actual readability, not simply name logs. I reviewed G2 rankings, in contrast options throughout platforms, and checked out how gross sales and assist groups are utilizing these instruments to enhance outreach and shut extra offers.
Whether or not you’re a startup dialing to your first few clients or a big crew optimizing high-volume outbound campaigns, this information will assist you to discover one of the best name monitoring software program to match your workflow and enhance your outcomes.
10 greatest outbound name monitoring software program: My picks for 2025
-
HubSpot Gross sales Hub: Finest identified for CRM with built-in automation
Streamlines gross sales outreach with electronic mail monitoring, pipeline views, process automation, and assembly scheduling ($45/mo) -
Salesforce Gross sales Cloud: Finest identified for customizable enterprise CRM
Provides strong pipeline monitoring, forecasting, and deep integrations tailor-made for advanced gross sales groups ($25/consumer/mo) -
OpenPhone: Finest identified for contemporary enterprise calling and texting
Provides reps a clear interface for calls, SMS, and shared numbers, with CRM and assist desk integrations ($15/consumer/mo) -
Salesloft: Finest identified for multichannel gross sales cadences
Helps groups automate electronic mail, name, and LinkedIn workflows, with real-time analytics and training instruments. -
Shut: Finest identified for built-in calling and electronic mail for inside gross sales
All-in-one CRM with quick dialing, electronic mail automation, and sensible follow-ups for high-velocity groups ($29/consumer/mo) -
Nooks: greatest identified for AI-powered parallel dialing
Hurries up outbound with multi-line dialing, stay teaching, and lead routing to spice up rep effectivity -
JustCall: Finest identified for cloud telephone and SMS for gross sales
Consists of energy dialers, name recordings, SMS automation, and seamless CRM integrations ($29/consumer/mo) -
ZoomInfo Gross sales: Finest identified for wealthy B2B contact and intent knowledge
Provides gross sales groups verified contact information, shopping for alerts, and account insights to enhance focusing on. -
Apollo.io: Finest identified for lead database with outreach instruments
Combines prospecting, electronic mail sequencing, and calling in a single platform to run outbound at scale ($49/consumer/mo) -
Aircall: Finest identified for cloud calling with CRM integration
A versatile telephone system with stay teaching, analytics, and plug-and-play CRM syncing ($30/consumer/mo)
* These greatest outbound name monitoring software program are top-rated of their class, in accordance with G2 Grid Experiences. Costs for a few of these instruments can be found on request.
My 10 greatest outbound name monitoring software program picks for 2025
Whereas testing and evaluating these instruments, it grew to become clear how a lot they optimize outbound outreach. They offer reps real-time visibility into name exercise, enhance join charges, and assist groups observe up with precision and velocity.
In line with 360iResearch, the worldwide name monitoring software program market is projected to succeed in $2.12 billion by 2030, rising steadily as extra companies prioritize data-backed calling methods.
If you happen to’re questioning which software helps reps hit their each day dial targets, which one gives one of the best analytics for name outcomes, or which platform integrates cleanly along with your CRM, learn on, and you will make sure you discover out.
How did I discover and consider one of the best outbound name monitoring software program?
To determine the highest outbound name monitoring software program, I analyzed actual consumer critiques on G2 to grasp how these instruments carry out in actual gross sales, assist, and advertising and marketing environments.
I evaluated how every platform helps key use instances, corresponding to monitoring outbound name efficiency, recording and analyzing conversations, syncing with CRMs, or enhancing crew productiveness.
I additionally used AI to sift via consumer suggestions and G2 Grid® Experiences to match name high quality, ease of use, reporting depth, and general satisfaction. This information consists of screenshots from vendor G2 pages to indicate what the platforms truly appear like in motion.
I’ve curated this checklist to assist gross sales and assist groups discover the precise outbound name monitoring resolution. One that enhances visibility into rep efficiency, improves follow-ups, and drives higher outcomes from each name.
What makes one of the best outbound name monitoring software program price it: My opinion
When evaluating one of the best outbound name monitoring platforms, I targeted on options that enhance rep productiveness, present actionable insights, and assist income groups optimize outreach methods throughout gross sales and assist capabilities.
- Computerized name logging and CRM sync: Handbook knowledge entry kills momentum. I appeared for instruments that routinely log calls, notes, and outcomes to your CRM, together with name recordings and follow-up duties. The most effective software program ensures reps can concentrate on conversations, not admin work.
- Multi-channel dialer assist: Nice instruments don’t cease at fundamental outbound calling. I prioritized platforms that assist energy dialing, predictive dialing, SMS, voicemail drops, and even electronic mail sequencing monitoring, multi functional place. This provides reps flexibility to succeed in prospects the place they’re most responsive.
- Actual-time name monitoring and training: Teaching is barely efficient when it’s well timed. I appeared for platforms with stay and inbound name monitoring, whisper teaching, and post-call analytics to assist managers information reps within the second. Options like name scorecards and AI-powered insights assist determine patterns at scale.
- Name attribution and monitoring: Figuring out a name occurred will not be sufficient. It is advisable know what drove it. I favored instruments that permit groups attribute calls to particular campaigns, key phrases, or channels. This visibility helps entrepreneurs double down on what’s working and helps gross sales groups optimize outreach timing.
- Compliance and recording controls: Name monitoring typically entails authorized concerns. I evaluated platforms for name recording consent prompts, regional compliance assist (like GDPR and TCPA), and admin-level controls for entry and retention. Safety and belief are desk stakes, particularly in regulated industries.
- Integrations with CRM and enablement instruments: The most effective outbound name monitoring software program matches into your current workflow. I appeared for instruments that sync with Salesforce, HubSpot, and different CRMs, plus integrations with dialog intelligence and gross sales enablement platforms for smoother rep workflows and higher reporting.
- Enable customers to position outbound calls immediately from the platform
- Monitor and log name interplay knowledge corresponding to length, outcomes, recordings, and engagement insights
*This knowledge was pulled from G2 in 2025. Some critiques have been edited for readability.
1. HubSpot Gross sales Hub: Finest identified for CRM with built-in automation
HubSpot Gross sales Hub is a contemporary gross sales software program designed to assist rising groups construct a pipeline, deepen relationships, and shut extra offers sooner. In line with G2 Knowledge, 62% of small companies use it, which factors to its ease of use and skill to assist groups with out requiring deep technical experience.
I’ve observed that HubSpot Gross sales Hub is usually praised for being fast and straightforward to arrange. The easy onboarding course of means gross sales groups can get began immediately, reducing down delays and letting them concentrate on connecting with prospects fairly than configuring instruments.
One characteristic that constantly stands out is name monitoring. Customers point out how easy it’s to log calls, document outcomes, and assessment recordings. In line with a number of reviewers, this reduces handbook effort and ensures gross sales groups have clear, dependable information of their conversations.
One other widespread spotlight is the flexibility so as to add customized properties for contacts and offers. Many G2 customers recognize this flexibility, saying it helps them align the CRM with their distinctive gross sales processes. Reviewers be aware that these fields give gross sales groups higher visibility into deal progress and assist them tailor reporting to their targets.
I’ve additionally seen numerous optimistic suggestions about cell note-logging. When gross sales reps make calls from a cell system, a pop-up makes it simple to jot down notes immediately. Many reviewers say this protects time and ensures necessary particulars aren’t misplaced, which strengthens follow-ups and buyer relationships.
That stated, some customers elevate issues about pricing. Prices can climb shortly, particularly when including extra calling minutes. Nonetheless, many agree that the superior options out there at increased tiers ship robust worth, although a number of recommend that extra versatile pricing or bundled minutes would make the platform much more enticing.
Lists don’t all the time refresh immediately, and some reviewers talked about they’d like a handbook refresh choice to make issues smoother. Whereas not a deal-breaker, this enchancment might additional streamline day-to-day workflows.
General, based mostly on the critiques I’ve learn, HubSpot Gross sales Hub is extensively praised for its accessibility, helpful gross sales options, and skill to assist groups construct a pipeline and shut offers sooner.
What I like about HubSpot Gross sales Hub:
- It feels fast and straightforward to arrange, so groups can get going with out numerous technical trouble. G2 customers appeared to note this, too.
- The decision monitoring makes it easy to log conversations and outcomes, one thing I’ve seen talked about typically as a giant time‑saver.
What G2 customers like about HubSpot Gross sales Hub:
“I really like how intuitive and user-friendly the platform is. It didn’t take a lot coaching for our crew to get the hold of it, and now it’s a part of our each day workflow. The pipeline view is particularly useful for holding monitor of deal levels, and the automation options save us a ton of time. I additionally recognize how effectively it integrates with our different instruments like Gmail, Zoom, and Slack; it helps us work smarter, not tougher.”
– HubSpot Gross sales Hub Overview, Izel A.
What I dislike about HubSpot Gross sales Hub:
- The pricing can climb quick, particularly should you want extra calling minutes, and I’ve observed some reviewers want for extra versatile choices.
- Lists don’t all the time refresh immediately, and from what I’ve learn, individuals suppose a handbook refresh button would make issues smoother.
What G2 customers dislike about HubSpot Gross sales Hub:
“Whereas HubSpot Gross sales Hub is nice general, the pricing can shortly change into a priority for small companies. Many superior options like customized reporting, a number of pipelines, or automation workflows are locked behind higher-tier plans, which may really feel costly while you’re simply beginning out.”
– HubSpot Gross sales Hub Overview, Jackson R.
2. Salesforce Gross sales Cloud: Finest identified for customizable enterprise CRM
Salesforce Gross sales Cloud brings collectively the ability of people with brokers at each step of the gross sales cycle. It’s extensively adopted by rising companies.
In line with G2 Knowledge, 46% of its customers are from mid-market firms and 34% from enterprise organizations, displaying that its scalability makes it well-suited for dealing with each complexity and progress.
One characteristic that comes up typically is the lead group. Many reviewers recognize how the system routinely teams leads into sizzling or chilly classes, serving to gross sales groups shortly prioritize outreach. This not solely saves time but additionally ensures reps concentrate on the prospects more than likely to transform.
I’ve additionally seen robust suggestions about outbound name tendencies. Customers describe the method as quick and dependable, noting that logging name outcomes is easy and ensures follow-up particulars stay correct. In line with a number of critiques, this consistency helps groups preserve their momentum all through the gross sales cycle.
One other spotlight is the centralized dashboard. Reviewers say it gives real-time updates on progress and efficiency whereas making it simple to share insights, monitor actions, and coordinate efforts throughout groups. This collaborative construction drives effectivity and retains everybody aligned towards gross sales targets.
Buyer assist is one other space that constantly earns reward. A number of reviewers point out that Salesforce’s assist crew responds shortly with clear solutions, typically strolling them via options step-by-step. This stage of hands-on assist makes each adoption and each day use smoother for gross sales groups.
In fact, some customers really feel that the lead prioritization instruments could possibly be extra intuitive. They recommend clearer visible cues, like strong colours, to tell apart new leads from older ones, which might make navigation sooner. Nonetheless, most agree that Salesforce’s current lead administration capabilities stay a robust benefit.
The studying curve can really feel steep at first. A number of reviewers be aware it takes time earlier than the platform’s full worth actually clicks, however as soon as mastered, the strong characteristic set delivers highly effective outcomes for rising gross sales groups.
General, based mostly on the critiques I’ve learn, Salesforce Gross sales Cloud is trusted for its skill to streamline gross sales processes.
What I like about Salesforce Gross sales Cloud:
- The way in which it organizes leads into cold and warm classes makes prioritizing outreach a lot simpler, one thing I’ve seen talked about typically in critiques.
- Buyer assist stands out for being fast and arms‑on, and G2 customers appeared to actually worth how useful the crew is throughout setup and each day use.
What G2 customers like about Salesforce Gross sales Cloud:
“Salesforce Gross sales Cloud makes it very easy for me to handle my leads, contacts, and offers multi functional place. I like how I can see the place every deal is within the pipeline, get reminders for follow-ups, and monitor my duties and actions. The dashboards and experiences are additionally tremendous useful. I can shortly test my efficiency and know what to concentrate on subsequent. It saves me time and helps me keep organized daily.”
– Salesforce Gross sales Cloud Overview, Viran Ok.
What I dislike about Salesforce Gross sales Cloud:
- The lead prioritization might use clearer visible cues, and I’ve observed some reviewers want navigation felt a bit sooner.
- The training curve can really feel steep at first, and from what I’ve learn, it takes a while earlier than the platform’s full worth actually clicks.
What G2 customers dislike about Salesforce Gross sales Cloud:
“Some components of the interface will be overwhelming or unintuitive, particularly for newer customers. At occasions, it’s sluggish to load or will get laggy throughout peak hours, and establishing customized experiences or dashboards can require assist from admins. The training curve is a bit steep for superior options, and a few processes really feel extra advanced than obligatory.”
– Salesforce Gross sales Cloud Overview, Lemuel P.
3. OpenPhone: Finest identified for contemporary enterprise calling and texting
OpenPhone is a collaborative telephone system for groups that integrates calls, texts, and contacts into an intuitive app that works seamlessly throughout gadgets. Many reviewers spotlight the cross-device flexibility, saying it makes it simple to remain related whether or not within the workplace or on the go.
My favourite characteristic is the wealthy set of contact properties out there. Reviewers be aware that this makes it easy to prepare contacts nationwide, whether or not by space or commerce kind, so groups can find the precise individual extra shortly and keep organized.
One other characteristic that usually stands out is the flexibility so as to add customized tags and notes to contacts. Customers say this retains necessary shopper particulars shut at hand, making them really feel extra ready for calls and follow-ups. In line with suggestions, this small however highly effective functionality streamlines on a regular basis workflows.
I additionally see frequent reward for AI-powered name summaries. A number of reviewers point out that these summaries save time and enhance accuracy by capturing key factors with out requiring groups to replay recordings. G2 Knowledge reveals that 83% of customers highlighted this as one among their favourite options.
Some reviewers want to see extra native integrations — particularly with CRM instruments. Whereas the present integrations work effectively, increasing the choices might add much more worth by connecting OpenPhone extra deeply into current gross sales and assist stacks.
Just a few individuals additionally talked about delays in voicemail notifications. Whereas minor, these hiccups can interrupt what’s in any other case described as a seamless expertise.
General, based mostly on the critiques I’ve learn, OpenPhone earns robust reward for its flexibility, contact administration, and AI summaries. It’s particularly valued by groups searching for a telephone system that blends simplicity with sensible, time-saving options.
What I like about OpenPhone:
- Having calls, texts, and contacts in a single place feels actually handy, and G2 customers appeared to understand how easily it really works throughout gadgets.
- The AI‑powered name summaries are a giant time‑saver, and I’ve typically seen individuals point out how a lot they assist with accuracy and observe‑ups.
What G2 customers like about OpenPhone:
“I have been utilizing OpenPhone for enterprise communication, and I’m genuinely impressed with how clear and intuitive the platform is. The simplicity of the interface makes it extremely simple to handle calls, texts, and voicemails with none muddle or pointless options. It integrates easily with my workflow, and I recognize how simple it’s to arrange and navigate. If you happen to’re searching for a no-nonsense, skilled telephone system for your enterprise, I might completely suggest OpenPhone. It does precisely what it guarantees, reliably and effectively.”
– OpenPhone Overview, Renee B.
What I dislike about OpenPhone:
- I’ve observed some reviewers want there have been extra native CRM integrations to make the platform much more helpful.
- Just a few individuals talked about delays in voicemail notifications, which can be minor however nonetheless break the in any other case seamless expertise.
What G2 customers dislike about OpenPhone:
“There aren’t any actual downsides to utilizing OpenPhone, except you’re making an attempt to pick a particular telephone quantity, because the out there numbers are picked at random. I additionally confronted a problem the place 2 of my 3 numbers had been recognized as “Rip-off Probably.” This difficulty prompted me to succeed in out to an out of doors service to re-label every quantity.”
– OpenPhone Overview, Timothy P.
Sync demo engagement knowledge along with your advertising and marketing automation platform to set off well timed follow-ups and personalize nurture campaigns based mostly on what prospects truly interacted with.
4. Salesloft: Finest identified for multichannel gross sales cadences
Salesloft makes use of purpose-built AI to assist market-facing groups prioritize and take motion on what issues most, from first contact to upsell and renewal. In line with G2 critiques, its AI-driven steerage is extensively seen as a key enabler for holding gross sales processes environment friendly and outcome-focused.
One standout functionality is the automation of multi-step outreach sequences, together with emails, calls, and social touchpoints. Reviewers typically point out that this creates extra constant communication whereas liberating up time for higher-value conversations. A number of be aware that it additionally reduces the danger of shedding monitor of prospects in busy pipelines.
I ceaselessly see reward for the platform’s each day to-do lists. Customers spotlight how these lists clearly point out who to contact and when, giving them a targeted plan for his or her day and serving to them keep on high of pipeline exercise.
G2 Knowledge reveals that 80% of reviewers praised Salesloft’s segmentation instruments, saying they make outreach extra focused and efficient. Reviewers level out that tailoring cadences by trade, persona, or deal stage helps enhance response charges and enhance general engagement.
One other characteristic customers worth is calendar integration. Many describe how simple it’s to schedule calls, demos, and follow-ups with out switching between instruments. They emphasize that this prevents double-booking and retains workflows clean, which saves each time and frustration.
Some reviewers point out that call-skipping in cadences could possibly be improved. They’d desire the system routinely skip calls when a prospect can’t be reached as an alternative of requiring handbook updates. Even so, many be aware that Salesloft’s flexibility permits them to create workarounds and adapt processes successfully.
Just a few customers additionally speak about alert fatigue, saying that too many low-priority notifications could make it tougher to identify a very powerful ones. Whereas this doesn’t outweigh the advantages, it’s an space the place refinements might additional improve the expertise.
General, based mostly on the critiques I’ve learn, Salesloft stands out as a strong accomplice for gross sales groups.
What I like about Salesloft:
- The AI steerage makes it simpler to handle a number of alternatives with out lacking steps, one thing I’ve seen praised typically in G2 critiques.
- I like how the each day to‑do lists give a transparent plan for outreach, and G2 customers appeared to worth the way it retains them targeted and arranged.
What G2 customers like about Salesloft:
“I really like utilizing Salesloft as a result of it permits me to begin work daily with a transparent path of the duties I must get executed. I particularly love the Rhythm tab, which helps me determine which duties to prioritize. It is very user-friendly; it was simple for me to study initially and is easy to navigate. Buyer assist responds shortly when I’ve a difficulty, and it integrates seamlessly with Salesforce and Lusha.”
– Salesloft Overview, Reilly S.
What I dislike about Salesloft:
- Name‑skipping in cadences feels a bit clunky because it isn’t computerized, and I’ve observed reviewers saying handbook updates can sluggish issues down.
- Some customers speak about alert fatigue from too many low‑precedence notifications, which makes it tougher to identify the necessary ones.
What G2 customers dislike about Salesloft:
“I don’t like the way it measures personalization. I might create a cadence particularly for a sure place at a sure firm, however as a result of I don’t change the cadence itself, it marks it as not personalised. This impacts how I view my knowledge and makes it tougher to enhance my outreach.”
– Salesloft Overview, Karim H.
5. Shut: Finest identified for built-in calling and electronic mail for inside gross sales
Shut is a CRM that I’ve observed is particularly common with small companies. G2 Knowledge reveals that 79% of its customers come from this section, which is smart given how the platform delivers effectivity with out pointless complexity, making it a pure match for leaner groups.
One characteristic that constantly earns reward is the AI be aware taker. A number of reviewers describe the way it routinely information what was mentioned throughout calls, permitting customers to focus absolutely on the dialog as an alternative of worrying about taking notes. Many say that is particularly useful throughout longer calls, guaranteeing correct follow-ups and higher buyer interactions.
One other standout functionality is how Shut boosts each day name quantity. Reviewers typically point out how simple the system makes it to maintain dialing, serving to them attain extra prospects in much less time. For a lot of groups, this productiveness acquire is seen as a significant aggressive benefit.
Reviewers additionally spotlight Shut’s skill to monitor income by contact, noting how easy it’s to see the revenue generated from every individual and transfer them via the pipeline with readability. This visibility into monetary impression makes it simpler for groups to prioritize efforts and measure success.
I ceaselessly hear reward for the platform’s clean integrations and easy setup. Customers typically level out that connecting Shut with their current instruments is hassle-free, and its simple implementation means they will get began shortly with out technical experience. Many describe this accessibility as a key profit for smaller groups with out devoted IT assist.
I’ve additionally seen a couple of mentions of voicemail dealing with points. Some customers say the system doesn’t all the time register when a voicemail ends, sometimes requiring a fast refresh. Nonetheless, they emphasize that this can be a minor hiccup in comparison with the platform’s general reliability.
Some reviewers additionally want there have been one-click calling from lead pages, which might clean workflows and scale back additional steps. Whereas not a deal-breaker, that is an space the place added comfort might additional strengthen the expertise.
Primarily based on the critiques I’ve learn, Shut stands out for its AI-driven name notes, productivity-focused calling options, and easy integrations. These make it a robust CRM selection for small companies that want energy with out added complexity.
What I like about Shut:
- The AI note-taker makes it simpler to remain current throughout calls, and reviewers say it’s particularly useful for holding observe‑ups correct.
- I like how the system helps enhance each day name quantity, one thing G2 customers typically point out as a giant productiveness win.
What G2 customers like about Shut:
“I am fine-tuning my gross sales funnel in the intervening time, however what Shut permits you to do with the individuals you are processing is nice. You’ll be able to see the revenue generated from every individual, and for probably the most half, they are often moved alongside my course of pretty simply. The most effective half for me is having classes the place I can place leads after we have accomplished a job or in the event that they haven’t closed. I additionally do a little bit of calling with it. I bought a quantity simply to strive it out, and I am slowly getting used to it.”
– Shut Overview, Rod M.
What I dislike about Shut:
- Some individuals want there have been one‑click on calling immediately from lead pages, which might make workflows smoother.
- I’ve observed a couple of mentions of voicemail dealing with being a bit finicky at occasions, although most agree it’s extra of a small hiccup than an actual downside.
What G2 customers dislike about Shut:
“I’m taking a look at general stats for reps so I can have an organized view of our metrics, for instance, what number of leads truly picked up the telephone on a given day. I’d additionally wish to have an outline of the place the reps are all through the day, so I do know when and the place to leap in and assist, just like how Salesforce gives a dashboard.”
– Shut Overview, Jacob P.
6. Nooks: Finest identified for AI-powered parallel dialing
Nooks is an AI gross sales assistant platform that many reviewers say transforms how their groups work, making outreach extra environment friendly and efficient. Its concentrate on AI-driven productiveness has earned it robust adoption amongst outbound gross sales groups seeking to scale with out sacrificing high quality.
One characteristic that constantly stands out is the Auto-Dialer. In line with G2 Knowledge, 96% of customers reward this functionality for serving to reps energy via excessive name volumes with out burning out. By eradicating dialing fatigue, salespeople can focus their power on significant conversations, which considerably boosts each day productiveness.
One other functionality ceaselessly highlighted is Outbound Name Monitoring. Customers say it gives clear efficiency insights that make it simpler to teach reps, determine greatest practices, and alter messaging in actual time. This visibility helps smarter decision-making and steady enhancements in outreach high quality.
Primarily based on consumer suggestions, what actually units Nooks aside is its Digital Workspaces. Many describe these as digital bullpens the place groups can collaborate, have shadow calls, and study from one another in actual time. Reviewers emphasize that this recreates in-office power in a distant setting, boosting each morale and crew efficiency.
I’ve additionally observed constant reward for the platform’s intuitive interface. Customers say it feels clean and even pleasurable to make use of—an necessary benefit given the demanding nature of outbound gross sales. This user-friendly design seems to drive increased each day engagement and adoption throughout groups.
Some reviewers point out wanting extra quantity choice choices for one-off or return calls, in addition to built-in emailing or scheduling. Nonetheless, many agree that Nooks’ integration with Outreach already streamlines these workflows successfully.
Just a few individuals additionally famous occasional name connectivity or disposition glitches, although they added that assist resolves these shortly and reliably. Whereas minor, these technical points present there’s nonetheless room for polish.
General, based mostly on the critiques I’ve learn, Nooks stands out as a strong resolution for outbound gross sales groups. It combines high-volume dialing, collaboration, and training options in a single, easy-to-use platform.
What I like about Nooks:
- The Auto‑Dialer makes it simpler to deal with excessive name volumes with out burning out, and I’ve observed reviewers say it helps them focus extra on significant conversations.
- I actually like Digital Workspaces, which G2 Customers typically spotlight as a technique to recreate that in‑workplace power and make collaboration really feel extra pure.
What G2 customers like about Nooks:
“Not like instruments like Orum which can be primarily targeted on high-speed parallel dialing, Nooks combines dialer, knowledge, analytics, and training in a single workspace, that means reps don’t have to leap between instruments. The actual-time crew visibility, dialog intelligence, and Slack-style teaching options make it really feel extra collaborative and agile.”
– Nooks Overview, Carlos M.
What I dislike about Nooks:
- Just a few individuals point out occasional glitches with name connectivity or tendencies not marking accurately, although most say assist resolves them shortly.
- Some reviewers want they might select which quantity to name from for one‑off calls, and some talked about constructed‑in emailing or scheduling would add comfort.
What G2 customers dislike about Nooks:
“I do want we might have all of our SFDC particulars on the shopper web page for every individual we’re calling, so we wouldn’t want a number of tabs open to maintain monitor of the place we left off with the prospect. But it surely’s not too dangerous.”
– Nooks Overview, Nina H.
7. JustCall: Finest identified for cloud telephone and SMS for gross sales
JustCall is an AI-powered enterprise communication platform, particularly common with small companies. G2 Knowledge reveals that 61% of its customers come from this section, and lots of reviewers say the platform feels accessible and efficient from day one, which explains its robust adoption on this area.
One characteristic that will get frequent reward is the graph view for name counts. Customers spotlight how this offers them an on the spot snapshot of each day efficiency while not having to dig into detailed experiences, making progress monitoring easy and environment friendly.
One other standout is seamless CRM integration. A number of reviewers point out that with the ability to dial immediately from their CRM saves time and retains all communications in a single place. Many be aware that this streamlined workflow eliminates additional steps and makes outreach extra environment friendly.
I’ve additionally observed optimistic suggestions on JustCall’s user-friendly interface. Reviewers typically say managing contacts throughout areas feels simple, with a format that balances ease of use and strong capabilities. For small groups, this design helps keep away from overwhelm whereas nonetheless offering the instruments they want.
One other profit that’s typically talked about is fast entry to buyer info and name historical past. Having this context available makes conversations extra private and knowledgeable, serving to reps strengthen relationships throughout touchpoints.
Some reviewers do point out occasional cell app glitches, like name logs or notifications not syncing immediately. Most describe these as minor points that don’t disrupt each day use, although many recommend extra frequent updates might carry the cell expertise in step with the sleek desktop model.
Organising superior name flows may also really feel difficult at first. From what I’ve learn, step-by-step steerage would make onboarding smoother and assist groups take full benefit of the characteristic set extra shortly.
General, based mostly on the critiques I’ve learn, JustCall is seen as a robust match for small companies looking for a easy but succesful communication software.
What I like about JustCall:
- The decision rely graphs make it simple to see each day efficiency at a look, which reviewers discovered actually useful.
- Having the ability to dial proper from a CRM retains every part in a single place, and I’ve seen many customers say it saves them numerous time.
What G2 customers like about JustCall:
“We’ve had only a heckin’ tough time getting our telephony sorted out in Salesforce. JustCall is the one software that really permits us to assessment the gross sales crew’s calls with ease and velocity. The transcription characteristic is genuinely helpful. Getting it arrange was fairly painless, at the least at a fundamental performance stage. Buyer assist is genuinely useful, although it will probably take a minute to come up with them. However they’ve by no means did not resolve my points.”
– JustCall Overview, Jonathan Killstring H.
What I dislike about JustCall:
- The cell app is usually a little glitchy, with name logs or notifications not all the time syncing immediately, as G2 customers additionally pointed out.
- Organising superior name flows feels difficult at first, and from what I’ve learn, step-by-step steerage would make onboarding smoother.
What G2 customers dislike about JustCall:
“To this point, we haven’t encountered any main points. There have been a couple of situations the place new code deployments triggered issues with our current pages mapped into the software. Nevertheless, we’ve seen Saleo’s roadmap consists of utilizing AI to detect and routinely remap modifications. As soon as that’s in place, it ought to get rid of the necessity for handbook QA totally.”
– JustCall Overview, Ayush A.
8. ZoomInfo Gross sales: Finest identified for wealthy B2B contact and intent knowledge
From my assessment of G2 suggestions, I’ve observed that ZoomInfo Gross sales is extensively trusted for combining an organization’s personal knowledge with its huge database powered by generative AI. Many reviewers say this makes it simpler to uncover the precise prospects and insights whereas reducing via the noise.
A characteristic that constantly stands out is automated outreach via workflows. Customers spotlight how creating prospect lists and establishing touchpoints saves them hours every week. I’ve learn a number of feedback noting that this prevents leads from slipping via the cracks whereas making outreach extra constant and scalable.
Reviewers additionally worth the platform’s in-depth analysis capabilities. Having firm particulars, org charts, and direct dials in a single place means much less switching between instruments. In line with G2 Knowledge, 80% of customers reward ZoomInfo’s reporting options, which they are saying give a transparent view of pipeline progress and success metrics.
I’ve additionally seen robust suggestions for the Chrome Extension. Many reviewers point out the way it gives correct contact knowledge proper the place they’re engaged on LinkedIn, inside Outreach, or whereas getting ready for a name. This fast entry is described as a significant benefit for reaching decision-makers effectively.
One other space gaining consideration is ZoomInfo’s generative AI instruments. Reviewers spotlight options like AI-powered name summaries, clever dashboards, and lead intelligence insights, which sharpen their view of the pipeline and assist sooner, smarter decision-making.
Some customers do point out occasional knowledge accuracy points, corresponding to outdated telephone numbers or bounced emails. The encouraging information is that these instances are described as uncommon, with most knowledge seen as reliable. Many recommend extra frequent updates or verification checks to make the already robust database much more dependable.
Integrations are one other space the place customers see room for enchancment. Whereas present CRM and name middle connections meet most wants, a number of reviewers would really like broader native integrations to additional streamline workflows and scale back handbook steps.
General, based mostly on the critiques I’ve learn, ZoomInfo Gross sales is considered as a strong software for contemporary gross sales groups, combining expansive knowledge, automation, and AI insights to drive extra environment friendly and efficient prospecting.
What I like about ZoomInfo Gross sales:
- I discovered Fable’s velocity and adaptability spectacular. G2 customers say it helps groups shortly create multi-flow demos that showcase completely different personas, lowering the necessity for a number of belongings.
- The assist crew stood out to me, and reviewers reward their responsiveness and personalised check-ins, which assist customers get probably the most out of the platform.
What G2 customers like about ZoomInfo Gross sales:
“I have been utilizing ZoomInfo for over 5 years, and it is really one among my favourite instruments for gross sales and knowledge enrichment. The platform provides an in depth and dependable database, and through my time at Anaplan, I’ve explored it in depth, from ZoomInfo College to RingLead enrichment, establishing workflows for account and get in touch with enrichment, and leveraging intent knowledge. There’s a lot performance packed right into a single platform, and I genuinely get pleasure from working with it.”
– ZoomInfo Gross sales Overview, Annpurna S.
What I dislike about ZoomInfo Gross sales:
- Some customers talked about the dearth of an undo operate and restricted textual content editor capabilities, which will be irritating throughout information creation.
- I additionally observed suggestions requesting extra superior customization choices for recorded demos to higher match branding and format wants.
What G2 customers dislike about ZoomInfo Gross sales:
“ZoomInfo wants to enhance the accuracy of its hierarchy knowledge. It might be useful in the event that they built-in with instruments like Hunter.io to higher map current updates in firm staff and organizational construction. CRM integration remains to be weak and will assist extra CRM apps, as many firms use completely different methods. Scoops knowledge and intent knowledge are additionally a priority, as they’re not supplied in actual time.”
– ZoomInfo Gross sales Overview, Mohammed A.
9. Apollo.io: Finest identified for a lead database with outreach instruments
Apollo.io is an AI-powered gross sales platform that helps groups discover and interact leads, automate outreach, handle offers, and enrich knowledge while not having a number of instruments.
In line with G2, 88% of customers spotlight the power of its contact knowledge, typically noting that its accessibility and accuracy set it aside from different platforms.
Apollo.io’s pipeline administration is a characteristic that reviewers ceaselessly recognize. Many point out the worth of instruments like name recording, assembly scheduling, and actionable gross sales intelligence, which information them via each stage of the gross sales course of, from first contact to closing offers. Customers say these insights assist them work extra strategically and with larger confidence.
I’ve additionally seen robust suggestions about Apollo.io’s CRM and advertising and marketing automation integrations. Reviewers spotlight how easily the platform syncs knowledge throughout methods, making a single supply of reality. They be aware that this prevents duplicate entries, reduces missed updates, and simplifies workflows, making each day operations extra environment friendly.
What stands out throughout many critiques is the centralized view Apollo.io gives of the pipeline and lead actions. Customers share that they will simply run focused searches, construct lead lists, and design sequences with A/B testing and automation. They emphasize that this stage of group makes outreach constant and monitoring efficiency simple.
Some reviewers recommend increasing name performance with options like name transfers, participant provides, or push-to-conference choices. Whereas the present instruments are useful, they consider these additions would make stay interactions much more dynamic.
I’ve additionally learn suggestions suggesting enhancements to name recording and assembly scheduling, noting that refinements would carry them as much as the identical excessive normal as Apollo.io’s different options. Encouragingly, many point out the platform’s regular evolution, which provides them confidence that these enhancements are prone to come.
General, based mostly on the critiques I’ve learn, Apollo.io is seen as a strong ally for gross sales groups.
What I like about Apollo.io:
- The contact knowledge feels correct and accessible, and from what I’ve seen, many G2 customers contemplate this a key power.
- The pipeline administration instruments assist preserve outreach organized and make monitoring progress a lot simpler, one thing I’ve observed comes up typically.
What G2 customers like about Apollo.io:
“I have been utilizing Apollo.io for my B2B lead analysis and prospecting work, and it’s really some of the highly effective instruments on this area. I particularly recognize the seamless integration with LinkedIn and the Chrome extension, which saves numerous time throughout analysis. The built-in electronic mail verification helps preserve checklist high quality and considerably reduces bounce charges.”
–Apollo.io Overview, Khurram S.
What I dislike about Apollo.io:
- Name options could possibly be extra dynamic, with some reviewers wishing for choices like name transfers or push-to-conference to enhance stay conversations.
- Assembly scheduling and name recording may want some polish, however customers appear hopeful that they are going to enhance because the platform evolves.
What G2 customers dislike about Apollo.io:
“At occasions, the Chrome extension is usually a bit sluggish or buggy, particularly when used with LinkedIn. Some knowledge might sometimes be outdated, requiring verification. Nevertheless, these are minor points in comparison with the general worth the platform gives. We’d like to see much more real-time integrations and enhancements in cell usability shifting ahead.”
– Apollo.io Overview, Pankaj.
10. Aircall: Finest identified for cloud calling with CRM integration
Aircall integrates voice, SMS, WhatsApp, and social media channels right into a single platform, with bidirectional syncing throughout 100+ enterprise apps. Reviewers typically reward this related method for serving to groups handle communication extra effectively in a single place.
A characteristic that will get frequent reward is Aircall’s intuitive interface. Many reviewers spotlight how its clear design makes setup and navigation easy, saving time and lowering frustration—particularly when onboarding new crew members. This ease of use is usually described as a significant productiveness booster.
One other standout is the platform’s analytics on name quantity, agent efficiency, and buyer interactions. In line with G2, 87% of customers reward Aircall’s each day summaries, saying they preserve groups knowledgeable while not having to dig via detailed experiences. These insights are valued for recognizing teaching alternatives and enhancing general effectiveness.
I’ve additionally learn optimistic suggestions on Aircall’s CRM integration. Reviewers point out that computerized logging of calls and notes eliminates handbook knowledge entry, holding communication information correct and saving useful time.
Some reviewers point out limits on SMS/MMS messaging quotas, with additional fees if month-to-month allowances are exceeded. Whereas this is usually a downside, others be aware that it encourages aware utilization and recognize that the platform provides choices to scale messaging as wanted.
Just a few customers additionally noticed that workflows can really feel slower throughout peak occasions. Even so, most agree that Aircall’s skill to scale alongside crew wants outweighs these occasional slowdowns.
Primarily based on the tendencies I’ve seen, Aircall is extremely regarded for its user-friendly design, highly effective analytics, and seamless CRM connectivity, making it a robust selection for companies seeking to unify their communication channels.
What I like about Aircall:
- The interface is clear and intuitive, which many reviewers say makes onboarding and each day use a lot simpler. I’ve seen this talked about very typically by G2 customers.
- The analytics and each day summaries assist preserve groups knowledgeable with out digging via experiences, and G2 customers appeared to search out this actually useful for teaching.
What G2 customers like about Aircall:
“I’m in gross sales and use Aircall built-in with Salesforce. Aircall has made a big impact on my productiveness. I used to make calls on a mobile phone, however now I can click on to name immediately from the shopper document on my laptop computer, a lot much less trouble. I even have the app on my telephone, so if I’m on the highway, I can nonetheless make and obtain calls. I really like that every part is recorded within the particular buyer’s file. It’s made it attainable for me to promote over $1.5 million a yr with quite a bit much less stress.”
–Aircall Overview, Michaela N.
What I dislike about Aircall:
- Messaging limits will be irritating throughout busy occasions, and from what I’ve learn, some customers want there have been extra versatile or increased quotas.
- Just a few reviewers point out occasional sluggish loading or dropped calls, and it looks as if smoother efficiency would make a giant distinction.
What G2 customers dislike about Aircall:
“The one issues I’ve discovered that may be useful for Aircall are: 1) with the ability to see the standing of my teammates whereas they’re on a name with out having to enter a switch, and a couple of) gaining access to name historical past whereas I’m on an lively name. There have been a number of occasions after I wanted to search for names or telephone numbers from earlier calls, however couldn’t as a result of the historical past was locked through the lively name. Having this performance could be actually useful in these conditions.”
– Aircall Overview, Jessica F.
Outbound name monitoring software program: Steadily requested questions (FAQs)
Have extra questions? Discover the solutions beneath.
Q1. The place can I discover one of the best outbound name monitoring software program?
OpenPhone, JustCall, and Aircall are among the greatest platforms for monitoring outbound calls. They provide options like name logging, recordings, analytics, and CRM integrations to streamline gross sales workflows.
Q2. Which outbound name monitoring software is the best choice for startups?
Shut is right for startups. It combines calling, emailing, and CRM in a single software, specializing in high-velocity outbound gross sales and fast crew onboarding.
Q3. What’s the most suitable choice for monitoring outbound calls?
JustCall provides some of the complete outbound monitoring setups. With energy dialers, name recordings, name tagging, and real-time analytics, it’s constructed for outbound gross sales groups of all sizes.
This autumn. What’s the greatest outbound name monitoring software program for B2B firms?
Salesforce Gross sales Cloud and ZoomInfo Gross sales are high picks for B2B. Salesforce gives deep CRM customization and monitoring, whereas ZoomInfo provides verified contact knowledge and intent alerts for precision focusing on.
Q5. What’s the most dependable outbound name monitoring resolution?
Aircall is understood for reliability, with secure name high quality, CRM syncing, and stay analytics. It’s trusted by each SMBs and enterprise groups for constant efficiency.
Q6. What’s the main outbound name tracker for IT companies?
Nooks is a robust match for IT and tech gross sales groups. It makes use of AI-powered parallel dialing, rep teaching, and lead routing to hurry up outbound exercise and enhance join charges.
Q7. What’s the greatest outbound name monitoring software program for a small enterprise?
OpenPhone is a superb selection for small groups. It’s simple to make use of, provides shared numbers, SMS assist, and integrates with common CRMs and assist desks.
Q8. What is a well-liked outbound name monitoring platform for companies?
Salesloft is extensively used throughout industries. It tracks calls inside multichannel cadences, provides stay efficiency analytics, and consists of teaching options to enhance rep output.
Q9. What’s the greatest software program for monitoring outbound calls in our name middle?
JustCall and Aircall are constructed for name facilities. They embody options like name monitoring, recordings, analytics dashboards, agent efficiency monitoring, and stay teaching instruments.
Q10. What’s the top-rated outbound name monitoring app?
Shut and Nooks are top-rated apps for his or her outbound name efficiency. Shut is valued for its ease of use and all-in-one design, whereas Nooks is praised for dialing velocity and training instruments.
Calling with out monitoring? That’s not outreach
You’ve seen the instruments, now choose one. With out outbound name monitoring software program, you’re lacking the who, what, and what number of of your gross sales outreach. Which means blind spots in your funnel, no visibility into rep efficiency, and 0 knowledge to optimize your pitch. A strong software brings the readability your crew wants to enhance conversations and really hit targets.
As soon as your calls are tracked and logged, pair them with dialog intelligence software program to enhance what occurs on these calls.
